Privacy and Cookies Policy
Last updated: 19 October 2026
Noflies Limited, trading as No-Flies, is a residential sales agency in south-east London. We are responsible for the personal information we collect and use in providing our services. This policy explains what we collect, why we use it, who we share it with and your rights.
You can contact us about this policy at info@no-flies.co.uk, on 020 7737 8047, or by writing to Noflies Limited, 211A Camberwell Grove, London SE5 8JU.
Information we collect
Depending on your dealings with us, we may collect:
- Your name, contact details and property requirements;
- Details of a property you own or wish to buy, viewing arrangements, offers and correspondence about a transaction;
- Information and documents needed to confirm identity, property ownership, authority to act and, where appropriate, the source of purchase funds;
- Information you provide when you contact us by telephone, email, website form, property portal or social media; and
- Technical information generated when you use our website, such as your IP address, browser information and cookie preferences.
We usually obtain this information from you. We may also receive it from property portals, people acting on your behalf, others involved in a transaction, and public sources such as HM Land Registry or Companies House.
How and why we use your information
We use personal information only where we have a lawful basis to do so:
| What we do | Our usual lawful basis |
|---|---|
| Respond to enquiries, arrange viewings, discuss offers and communicate about properties you have asked about | Our legitimate interests in providing an estate agency service and responding to requests |
| Value, market and sell a property for a client | Taking steps towards, and performing, our contract with the seller |
| Progress an agreed sale and communicate with the parties and their advisers | Our legitimate interests in progressing the transaction; our contract with the seller where applicable |
| Carry out identity, anti-money-laundering and other legally required checks, and maintain required records | Compliance with a legal obligation |
| Maintain records, secure our systems, handle complaints and protect our legal position | Our legitimate interests in operating and protecting our business, or compliance with a legal obligation where applicable |
| Send property updates or other marketing | Consent where required, or another lawful basis where the law permits it |
Where we rely on legitimate interests, we consider your interests and rights before using your information. We do not sell your personal information.
You can ask us to stop sending marketing at any time by contacting us or using an unsubscribe option in a marketing email. An enquiry about a property does not, by itself, mean that you have agreed to receive unrelated marketing.
Who we share information with
Where necessary, we may share relevant information with sellers, buyers, their solicitors or conveyancers, surveyors and other people involved in a proposed sale. We may also use service providers that support our website, email, property marketing, administration and secure storage. We require providers acting on our behalf to handle information appropriately.
We may disclose information to HMRC, law enforcement bodies or other authorities where required or permitted by law. Property portals and other websites you choose to use have their own privacy notices and may collect information directly from you.
If a service provider processes personal information outside the UK, we will use an appropriate safeguard where one is required by data protection law.
How long we keep information
We keep information only for as long as needed for its purpose, taking account of legal requirements and the possibility of a complaint or claim. Our usual periods are:
- Property transaction records: up to seven years after completion;
- Enquiries that do not lead to a transaction: up to two years after your last contact with us;
- Anti-money-laundering identification and due diligence records: generally five years after the relevant business relationship ends, unless the law requires or permits a different period.
We may need to retain a limited record of a request not to receive marketing so that we can respect your preference.
Your rights
Depending on the circumstances, you may ask us for a copy of your personal information, ask us to correct or delete it, object to or restrict its use, or ask for it to be transferred to you or another provider. Where we rely on consent, you may withdraw it at any time. These rights are subject to legal limits; for example, we may have to keep anti-money-laundering records even if you request deletion.
To exercise a right, email info@no-flies.co.uk. We may ask for information reasonably needed to confirm your identity before responding. You can also complain to the Information Commissioner’s Office if you are unhappy with how we handle your information.
Cookies and similar technologies
Cookies are small files stored on your device. We use cookies to remember your preferences and help protect our website.
Choose or change your preferences
You can accept optional content, reject it, or choose your preferences using the cookie banner. Optional content is disabled until you enable it. Reopen your preferences using the button below. To withdraw consent, set Non-Necessary to Disabled and save your choice if prompted.
SettingsYou can also delete cookies through your browser settings. Deleting preference cookies may cause the banner to appear again.
Cookies used on our public website
The following first-party cookies on no-flies.co.uk were observed during checks of our public homepage and property listings on 19 October 2026.
| Cookie | Purpose | Duration |
|---|---|---|
| cookielawinfo-checkbox-necessary | Records the necessary-cookie category setting. | Up to one year |
| cookielawinfo-checkbox-non-necessary | Records whether optional content is enabled. | Up to one year |
| CookieLawInfoConsent | Stores cookie preference information. | Up to one year |
| viewed_cookie_policy | Records that a banner choice has been made. | Up to one year |
| icwp-wpsf-notbot | Helps Shield Security distinguish visitors from automated bots. | Approximately 10 minutes in our checks; may be renewed as you browse |
WordPress also uses the session-storage entry wpEmojiSettingsSupports to cache its browser emoji-support check. This entry lasts for the browser tab’s session. No local-storage entries were observed in these checks. Browser settings can affect what is stored.
Maps, Street View and Instagram
Property maps and Street View are provided by Google. Our Instagram feed is supplied through Trustindex. These features load only when you enable Non-Necessary content. Otherwise, a placeholder gives access to your cookie settings. Withdrawing consent blocks these features on subsequent page loads and returns their placeholders.
When you enable these features, your browser connects to the relevant provider, which receives technical information such as your IP address and browser details. Providers may process information or use storage under their own policies and your browser settings. Our checks did not identify additional cookies from these features in the browser used; this does not guarantee the same result in every browser.
See Google’s Privacy Policy and Trustindex’s Privacy Policy for details of their processing.
Other external resources and links
Our website loads the Oswald font stylesheet from Google Fonts and the jQuery JavaScript library from Google’s hosted libraries service. These requests occur even when optional content is disabled and disclose technical connection information, including your IP address, to Google. They are separate from Google Maps and Google Analytics.
Google Analytics is currently disabled on this website. Our Facebook icon is an image hosted on our own website. If you follow a link to Facebook, Instagram or another external website, that website’s own privacy and cookie policies apply.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The date at the top shows when it was last revised.
